We collect two kinds of information from you: personally-identifiable information that you choose to provide to us and non personally-identifiable information, such as your IP address. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)
1. Personally-Identifiable Information
a. Online Forms & E-mail: The only personally-identifiable information that we collect is what you voluntarily submit to us. For example, if you e-mail questions or requests for information about us, our services or products, we may request your name, mailing address, telephone number and/or email address in order to respond to your enquiries.
b. E-commerce & Online Orders/Enquiries: The type of information we will collect from you will include your name, address, shipping address, phone number, email address and credit/debit card details. Your order information will be stored securely.
Your credit/debit card information will only be used to securely process your order via a payment gateway and will not be visible to us. Also, if you submit any form of application (employment applications, service quotation/estimate requests, or any other enquiries, requests or applications) to us via e-mail, you will be required to include personally-identifiable information so that we can adequately review your application and contact you.
We may collect and store the information you choose to provide us in order to send you information about us from time to time. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date.
You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
2. Non Personally-Identifiable Information
a. IP Addresses: An IP Address is a number used by computers on a network to identify your computer so that data can be transmitted to you. We collect IP Address information in order to administer our web site and to gather site statistics.
b. Cookies: Cookies are pieces of data that a web site sends to a user’s computer while the user is viewing the site. Cookies identify your web browser and store information about your visits, but do not reveal any personally-identifiable information about you.
We make every effort to have reasonable security procedures in place to protect against the loss, misuse or alteration of information under our control. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If you have any questions/comments about privacy, you should contact us.
A cookie is a small piece of information (a file) that we place on your computer or mobile phone (“device”) that enables the essential workings of our website. The cookies we use cannot identify you as an individual, it just recognises your device as you move around our website when you are Signed In.
It is therefore essential that you have cookies enabled in your web browser to allow you to use our website properly.
A web browser is the programme you use to access the internet. The most common browsers are: Microsoft Internet Explorer, Mozilla Firefox, Apple Computer’s Safari, and Opera. Most web browsers allow you to manage how your computer handles cookies.
The cookies we use are known as session cookies. This means that they end when the session finishes, in other words when you leave our website.
Cookies are NOT viruses. Cookies use a plain text format, not compiled pieces of code so they cannot be executed or self-executing. They are unable make copies of themselves and spread to other networks to execute and replicate again. Since they cannot perform these functions, they fall outside the standard virus definition.