 | Terms And Conditions |  |
About Us
This web site is owned and operated by simonkingwildlife.com part of R22online who are completely dedicated to providing a quality service. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
simonkingwildlife.com part of R22online
Unit R22, Enterprise Zone
Marshall Way
Commerce Park
Frome
BA11 2FE
United Kingdom
Phone: 01373 451511
Email: jerry@r22online.com
811553847 VAT Registration number
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Making A Purchase
Making a purchase could not be easier. Just browse our shop, and add any items that you wish to buy to the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa and MasterCard. If you do not wish to pay online, you may send your card information via phone or by post.
If you are shopping from outside the UK, place your order and your card company will convert the transaction to your own currency.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
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Shipping And Handling
Post and packing is charged on all items and is calculated depending on the product purchased and the delivery destination.
The standard delivery charge for UK orders is £2.00, for countries within the EU it is £4.50.
We do not deliver outside the EU.
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Delivery Schedule
We normally despatch your order within 2 business days.
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Back Orders
If your item is not in stock, we will let you know and you can then decide if you want to cancel your order or wait until it is back in stock. |
Tax Charges
All orders have 17.5% VAT added, with the exception of books which are VAT free. |
Credit Card Security
All credit card transactions are carried out at the HSBC processing site. We do not hold your credit card details on our site or computers.
HSBC use the latest security checks and encryprion to ensure your complete safety. |
Guarantee
If you have a problem with any product you purchase from us please contact us on jerry@r22online.com or 01373 451511. |
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01373 451511 (International +44 01373 451511) or write to us at
Unit R22, Enterprise Zone
Marshall Way
Commerce Park
Frome
BA11 2FE
United Kingdom |
Privacy Policy
simonkingwildlife.com part of R22online do not disclose buyers' information to third parties other than when order details are part of a third party order fulfilment. In this case, the third party will not disclose any of the details to any other party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes. |
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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www.simonkingwildlife.com and Simon King's shop are operated by R22online |
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